Saturday, June 15, 2013

The Everlasting Gaze

When we moved into our current location here at 1222 Water Street in Port Huron, we moved into a building that used to be a bait and tackle shop. Through the years it was also a motorcycle repair shop, an ebay store and second hand resale shop. So, needless to say, the shop wasn't the most up to date and beautiful site, but it was the vision that Jim and the rest of us had that made it feel like the right place to call our second home.

After cleaning, building walls, covering walls, carpeting, flooring, new lighting and a lot of lengthy conversations about office layouts and other details, we finally got it looking more like a showroom and office than an old worn out building. But still after all of this was done, we knew something still was missing. It wasn't a new track lighting system or a new walk in tub display from Therapy Tubs. In the end we realized it was an area that everyone that came to visit us saw. From our customers, employees, friends, delivery drivers and even ourselves, we all saw the exterior of our building. The exterior has been painted and we clean it regularly, but we overlooked a simple detail. That detail? Flowers.

We have, for the past few years, had two potted flower arrangements outside by the door but there was this big empty space in front of the building and after another conversation between Jim and myself, we decided to have two flower beds built under each window. So, while Jim was out of town on business I went out to one of the local "Big Box" stores and purchased some soil and flowers. As I planted these flowers and talked wit ha friend that was helping me I didn't really pay much mind to the task at hand. I just went along and made sure everything measured up and was symmetrical. When finished I took a step back and looked at what the end result was and what I saw was unbelievable. I didn't just see some flowers or some color added to the grey of the building. I saw a new building. Just by adding flowers to the front of the business, it made the building look like new. Fresh. Relaxing and inviting.

The next day after a handful of people commented on the change I realized that a detail like that changes the whole feel to what we have here. This, in turn, made me think about our customers and the stories they have told me.

Many of our customers, you may be able to relate to this, have told me how they used to shutter at the thought of friends or family coming over to visit and seeing their tub or shower. How they would always make sure the curtain was closed and pray that no one would just happen to take a look behind it. But after they decided to have Luxury Bath by Mobility Remodelers come in and give them a new look, it wasn't just the tub or shower that changed, but everything in that room changed. This change would spill over into their confidence and comfort of having people come over.

That is another reason why we do what we do. Why should you ever feel fear, shame or just feel like you should never have people over, just due to the condition of your bathroom. When we restrict ourselves like that in life, we take away our freedom and in return we are limited. Limitations, to a degree, should never spill over into whether or not we celebrate life in our own homes.

So when you are looking at the older tub or shower that you have, remember the little things that change everything and a good thing about that is that we are always here for you to help you with that. Yes, I mean always. I love talking with customers about more than just their bathrooms and am more than willing to converse about basically anything, so come on in. Lets talk about your bathroom or your celebration of life...as we look at the flowers I planted of course.

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